Home / Services / Social Commerce
WhatsApp · Instagram · Live shopping

Sell where
customers are.

WhatsApp Business API, Instagram Shopping, Facebook commerce, livestream selling, conversational commerce. Convert chats into orders — automated and at scale.

Trusted credentials
Meta Business PartnerWhatsApp BSPTikTok ShopLive Commerce
WHATSAPP
60+
Brand deployments
WhatsApp Cloud API
CONVOS
3.2M
Conversations / month
Across 80+ brands
CONVERT
+28%
Avg conversion lift
vs traditional channels
By the numbers
80+
Brands enabled
3.2M+
Conversations / mo
28%
Avg conversion lift
12
Live commerce builds
Social commerce at Ecarter
Overview

Sell where your customers already are.

WhatsApp, Instagram and Facebook storefronts wired into your catalog and checkout — turn conversations and feeds into orders without sending customers anywhere else.

  • WhatsApp & Instagram commerce
  • Catalog sync & in-chat checkout
  • Conversational order management
Capabilities

What we build.

Social Commerce delivered end-to-end — from architecture to deployment to ongoing support.

WhatsApp Business

Catalog, payments, automated flows, agent dashboard, analytics.

Instagram Shopping

Product tagging, checkout, story shopping, DM-to-order automation.

Live shopping

Livestream commerce on web, app and Instagram with real-time cart.

Conversational AI

GPT-powered concierges, FAQ bots, multilingual support, hand-off.

Influencer commerce

Tracking links, attribution, custom storefronts, payouts.

Click-to-chat ads

Meta ads that open WhatsApp with prefilled context.

CRM integrations

Sync to HubSpot, Salesforce, custom CRMs, attribution loops.

Analytics

Conversation funnel, conversion, agent KPIs, cohort analysis.

Stack

Tools we master.

Battle-tested across hundreds of projects.

Facebook Shops
Commerce on Meta
30+ brands
Tiktok Shop
Live + catalog
15+ brands
L
Live commerce
Web + app
12+ deployments
+
Custom bots
GPT-powered
Process

How we deliver.

01
Phase 01
Setup
API access, catalog sync, brand onboarding
02
Phase 02
Design
Conversation flows, automation, agent training
03
Phase 03
Launch
Pilot, optimization, scale conversations
04
Phase 04
Grow
A/B test, expand channels, integrate CRM
FAQ

Frequently asked questions.

Everything you need to know before starting your project.

What is social commerce?

Selling directly inside messaging and social apps — WhatsApp, Instagram and Facebook — with your catalog and checkout wired in, so customers buy without leaving the conversation.

Can customers buy without leaving WhatsApp or Instagram?

Yes — we build in-chat catalogs and checkout flows so the entire purchase happens inside the app the customer already uses.

Does it connect to my existing store?

Yes — products, inventory and orders sync with your e-commerce backend, so social and web stay consistent.

Which channels do you support?

WhatsApp, Instagram and Facebook, backed by conversational order management so your team can handle enquiries and orders in one place.

Most of your traffic is mobile.

Most of it never adds to cart. We will fix that.